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Terms and Conditions – YuCan Property Services

These Terms and Conditions govern all services provided by YuCan Property Services (“we”, “us”, “our”) and the use of our website. By accepting a quote, booking our services, or using our website, you (“the Client”) agree to these Terms.

1. Acceptance of Quote = Binding Agreement

All work is performed based on a written quote or service agreement.

A quote becomes a legally binding agreement when the Client:

  • Confirms acceptance in writing (email, message, or signature), or
  • Pays a deposit, or
  • Authorizes us to begin work.

2. Scope of Work

Our services include interior painting, exterior painting, commercial painting, staining, surface preparation, heritage house painting, minor repairs, and related finishing work.

Only the work specifically listed in the quote is included. Any additional work requested or required is considered extra work and will be quoted separately.

3. Quotes and Pricing

Quotes are based on:

  • Information provided by the Client
  • Visual inspection of accessible areas

If actual site conditions differ from what was visible or described, we reserve the right to adjust pricing. This includes but is not limited to:

  • Hidden damage
  • Rotten wood, drywall damage, mold, or water damage
  • Peeling layers of old paint
  • Poor previous workmanship
  • Lead paint or hazardous materials
  • Extra preparation not visible during inspection

No additional work will proceed without Client approval of the revised cost.

4. Deposits and Payments

We may require a deposit before scheduling work.

Unless otherwise agreed in writing:

  • Remaining payment is due immediately upon completion
  • Late payments may result in work stoppage

Ownership of materials and work remains with us until full payment is received.

5. Cancellations and Rescheduling

Because we reserve time, staff, and materials:

  • Cancellations within 48 hours of the start date may result in a cancellation fee
  • Deposits may be non-refundable if cancellation occurs after scheduling and preparation
  • We reserve the right to reschedule due to weather, safety, or material delays

6. Client Responsibilities

The Client must:

  • Provide accurate information about the property and project
  • Ensure safe and clear access to all work areas
  • Remove or properly protect furniture, belongings, electronics, artwork, and valuables
  • Keep children and pets away from work areas

We are not responsible for damage to items that were not removed or properly protected.

7. Pre-Existing and Hidden Conditions

We are not responsible for:

  • Pre-existing damage, cracks, peeling, or structural issues
  • Hidden defects in walls, ceilings, wood, siding, or trim
  • Work affected by poor previous workmanship
  • Issues that appear after preparation due to underlying conditions

Discovery of such issues may require additional work at additional cost.

8. Standard of Work (Industry Standard Clause)

All work is performed to professional industry standards, not cosmetic perfection.

Minor imperfections that are only visible under certain lighting, angles, or very close inspection are considered acceptable and not deficiencies.

9. Project Delays

Delays may occur due to:

  • Weather
  • Material availability
  • Site safety concerns
  • Unforeseen conditions

These delays do not constitute breach of contract.

10. Completion and Deficiency Reporting

The Client must inspect the work upon completion.

Any concerns must be reported within 5 business days. After this period, the work is considered accepted and satisfactory.

11. Warranties

We may provide limited warranties for certain services as stated in your service agreement.

Warranties do not cover:

  • Normal wear and tear
  • Moisture or water damage
  • Structural movement
  • Poor ventilation
  • Previous substrate failure

12. Limitation of Liability

We are not liable for indirect, incidental, or consequential losses including loss of income or business.

Our total liability for any claim is strictly limited to the amount paid by the Client for the specific service.

13. Right to Refuse or Stop Work

We may refuse or stop work if:

  • Unsafe conditions exist
  • The Client breaches these Terms
  • Payment terms are not met
  • The working relationship becomes unreasonable or hostile

14. Photography and Marketing Use

We reserve the right to photograph the project before, during, and after completion for documentation and marketing purposes, provided no personal or sensitive information is displayed.

15. Reviews and Feedback

By submitting reviews, comments, or testimonials, the Client grants us permission to use them in marketing materials and on our website.

We reserve the right to remove false, misleading, or inappropriate content.

16. Website Use

You may use our website for lawful inquiries related to our services.

All website content is our property and may not be copied or reused without permission.

We do not guarantee the website will always be error-free or available.

17. Privacy

All personal information is handled according to our Privacy Policy and used only for service-related purposes.

18. Changes to These Terms

We may update these Terms at any time. The latest version posted on our website applies to all new and ongoing services.

19. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be handled within this jurisdiction.

20. Contact Information

For questions regarding these Terms:

YuCan Property Services
 Website: https://yucanpropertyservices.ca/
 Service Areas: Vancouver, North Vancouver, West Vancouver, Richmond, Burnaby, New Westminster

By accepting our quote or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.